Business Terms and Conditions
Thank you for visiting Metamorphosis Interior Styling.
Metamorphosis Interior Styling and its director, Ekanem Akporhonor (Eky), are referred to as, 'we', 'us', and 'our' in these Terms and Conditions. Please note that you, ('you and 'your') as a client, or purchaser of products and services made available through Us are subject to the following terms and conditions.
a) ‘Decor Concept’ means the design, drawings and specifications as provided by Us during the engagement of services, specific to each project.
b) ‘Interior Decor Services’ means the services provided by Us to You within the Scope of Works for your Project.
c) ‘Project’ means the entire works as defined by the Scope of Works.
d) ‘Project Fee’ means the fee invoiced by Us to You for completion of the Project which is payable by the You within 14 days of receiving the invoice.
e) ‘Scope of Works’ means the agreed Interior Design Services required for your project.
g) ‘Quotation’ means the written statement of pricing provided by Us to you, for completion of your Project or part of the Project.
h) ‘Visual Presentation’ means the presentation of the Interior Design concepts provided by Us to You for the Project. This is in form of concept boards, sample boards, mood boards and furniture layout plans.
i) ‘Website’ means the internet address location www.metamorphosisinteriors.com.au
We reserve the right to change these Terms of Service, or to add new conditions on website use from time to time. In this case we will post the revised Terms of Service on this website. By continuing to use the Site after any changes are posted you accept the Terms of Service, as modified.
The quotation for interior décor services or purchase of décor items is valid for 14 days from the date of issue. Your written acceptance (email is acceptable) is required before commencement of your project work or order of goods. By accepting our quote, you are also accepting our terms and conditions.
An invoice will be sent to you prior to Metamorphosis Interior Styling commencing any design work or purchasing any items. A 50% deposit is required before we start working on your project, or before we purchase products on your behalf. The balance of 50% will be payable on submission of your design concept and visuals.
All products purchased through Metamorphosis Interior Styling must be paid for in full before dispatch. For furniture or décor items with supply time longer than 3 weeks, you may choose to pay 50% up front and the final 50% just before delivery.
All our designs, and photographs of our finished projects will be used by Us for marketing purposes, while always maintaining the privacy of the client. On payment for Your design concept You may reproduce drawings, specifications and other documents required in connection with the project that we are working on for you.
Ordering and Purchasing Terms
At your request Furnitures, fixtures and décor accessories may be purchased by us in which case a separate Purchasing Agreement will be presented for your approval and acceptance. Please note; a signed and approved copy of the Purchasing Agreement must be submitted to us along with the payment before purchase orders are issued.
Colours & Measurements
All furniture and accessories chosen by us for your project are the most suitable for your space. We aim to depict items and images on our concepts as true as possible however each computer resolution is different and as a result, a guarantee of colour accuracy may not always be possible. Where possible, we advise you visit the supplier’s showroom/store before purchasing items. As the home owner please note that it is your responsibility to ensure that specified furniture and decor fit within your home, building entry points and doorways, before proceeding with the order. If you are hesitant or unsure, please let us know and we will do whatever possible to help you with your decision to purchase.
Where possible we will supply you with samples of rugs and fabric, and further photographs of furniture and accessories.
Returns, Exchanges, and Refunds
Refunds and Exchanges will be made in accordance to supplier's policy. We may not always have control over this so please take careful consideration before agreeing to purchase items. We also unfortunately, do not have control over unexpected delays on any items, as we are bound to suppliers’ terms and conditions.
Due to the nature of furniture transportation, hitches can sometimes occur. If an item arrives in damaged condition, please notify us instantly via email with photographs of the damage, and where possible, make note of the damage when receiving or signing for the goods. Damaged items will be immediately replaced however refunds will not be offered unless the item cannot be replaced due to being discontinued. If you fail to inform us of the damage within 48 hours, we cannot guarantee a replacement. Freight and delivery charges will not be refunded or credited.
At the time of designing your décor concept all specified furniture and accessories are available to purchase. If, at the time of order, any item is unavailable an alternative will be suggested that is available to purchase. We highly recommend purchasing your preferred items straight away to avoid the disappointment of them being sold out.
In cases where sub-contractors e.g. curtain fitters, electricians, painters, etc., are required, we are happy to recommend them to you. Responsibility of jobs done for your project lies with the sub-contractors. Any issues arising from work done by sub-contractors organised by us should be raised with us, and we will follow up with them.
This agreement can be terminated in the event either party fails to uphold the terms. A written notice (email is acceptable) is required to explain the reasoning. If not already paid for jobs done, Metamorphosis Interiors will be compensated for all design services performed prior to notice of such termination at the hourly rate of $95 per hour. Should the cancellation be from Us you will be refunded of monies paid to us before notice of cancellation.